The Experience Maker™
Ever wonder how to create remarkable experiences that your customers can’t wait to share?
Join Dan Gingiss, Author of “The Experience Maker” as he shares tips on…
- How to get more customers without more selling
- How to not get stuck trying to compete on price or product
- How to get leadership to pay attention
Come for the Chat, Stay for the Networking!
Immediately following the 25 minute fireside chat, we will have 30 minutes of video networking breakouts with everyone who attends. Reserve your place today to network with CX professionals from around the world. Be ready to turn your camera on for the networking breakouts. You never know who you’ll meet!
Agenda: (All times Eastern US)
- 1:20 – Meeting room opens for networking
- 1:30 – Fireside chat begins with Mark and Dan
- 1:45 – Q&A
- 1:50 – Program and recording ends
- 1:55 – Video Networking Round 1
- 2:15 – Video Networking Round 2
- 2:35 – End
The Fireside Chat will be recorded and sent to everyone following the program.
CX Forums Connext Live is supported by QuestionPro – Advancing Research
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Dan Gingiss: Author The Experience Maker™ Chief Experience Officer, Coach, Podcaster, Keynote Speaker
Dan Gingiss is an international keynote speaker and customer experience coach who believes that a remarkable customer experience can be your best marketing. His 20-year professional career consistently focused on delighting customers, spanning multiple disciplines including customer experience, marketing, social media and customer service. He held leadership positions at three Fortune 300 companies – McDonald’s, Discover and Humana.
Dan is the author of two books, The Experience Maker: How To Create Remarkable Experiences That Your Customers Can’t Wait To Share (releasing in September 2021) and Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media. He also hosts the Experience This! Show podcast and The Experience Maker Show, and was a regular contributor to Forbes.
He earned a B.A. in psychology and communications from the University of Pennsylvania and an M.B.A. in marketing from the Kellogg School of Management at Northwestern University.
Connect with Dan online:
CX Forums Connext Live is supported by Threads Qualitative Research
Specialists in customer experience research with 20+ years experience conducting online focus groups, in-depth interviews, mobile ethnography, bulletin board discussions to support CX innovation.
For more information, contact firstname.lastname@example.org
Mark Michelson, CEO/Producer, CX Forums
“I connect people in the CX community to create new opportunities. I’m curious about everything. My mission in life is to help people understand each other. This mission has paved the way on an incredible journey as an entrepreneur for 36 years in the marketing research industry.”
Mark is the co-founder of the Mystery Shopping Professionals Association, and founder of the Mobile Marketing Research Association. He is the principal of Threads Marketing Research and CEO of CX Forums.
“I’ve been fortunate to have traveled to 70 countries where I’ve met many interesting and talented friends. I’m very curious about everything and passionate about learning new things. My lifelong career as a market researcher has suited me professionally and personally since starting my first company in 1984.”
“Since starting CX Talks and now CX Forums, I’ve furthered my mission and purpose in connecting individuals and communities. With the CX Forums events online and in-person I strive to create meaningful and memorable online programs and in-person events.”
Connect with Mark on Linkedin: https://www.linkedin.com/in/michelson
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